Shipping & Returns

 DOMESTIC SHIPPING AND HANDLING

United States (49 States only, excludes Hawaii, Alaska, Puerto Rico)

OPTION 1st ITEM ADDITIONAL ITEMS
UPS Ground Shipping ( DOMESTIC Orders over $100.00) Free Free
Standard Ground Shipping $4 $2/Ea.
Express 2 Day Delivery $20 NA 

 

Alaska, Hawaii, Puerto Rico and US Territories

OPTION 1st ITEM ADDITIONAL ITEMS
USPS Priority carrier rate NA

 

Please note that unfortunately UPS does not ship to PO boxes. Packages with PO Box destination will be shipped via USPS Priority Mail.

Any refusal of delivery will result in the return to abandonment of the package.

INTERNATIONAL SHIPPING AND DELIVERY   

Biba de Sousa ships to multiple international destinations.  When shipping internationally, the destination country will require duties and taxes to be paid. The responsibility of the duty and tax charges lies in the hands of the end customer. All international shipments originating from Biba de Sousa Los Angeles default to “bill duties and taxes to recipient”. Additional carrier fees may also apply depending on the particular countries regulations. 

DUTIES AND TAXES

Duties and Taxes are a tariff or tax imposed on goods when being transported across international borders. These fees must be paid before the package is fully delivered. Duties and Taxes will vary as product value, shipping cost, and destination country are all factors that determine the final cost of these fees.

Duties and Taxes are determined by the country the package is being delivered to. Each country has different valuation methods. Biba de Sousa Los Angeles is unable to offer quotes on duties and taxes due to this complexity. We recommend utilizing one of the many published duties and taxes calculators offered online.

PROCESSING TIME

Orders are typically packed and shipped out from our facility within 48 hours. 

Orders placed Friday after 12 noon through Sunday will ship out Monday.  We do not offer Saturday or Sunday delivery.  Express shipping 2 day delivery implies 2 BUSINESS days. If the delivery date falls on Saturday, it will in fact take place on Monday.

Shipping time varies, depending on destination. Below is an overview on estimated delivery windows. Please note that Covid-19 continues to affect carrier shipping windows. 

Destination Delivery Window examples :

Canada 5-14 business days

United Kingdom 5-14 business days

Australia and New Zealand 7-14 business days

Puerto Rico 5-14 business days

Europe 6-14 business days

Japan 5-14 business days

Hong Kong 5-14 business days

Singapore 6-14 business days

Republic of Korea 6-14 business days

South Asia 6-14 business days

Middle East 6-14 business days

Iceland 6-14 business days

Biba de Sousa is not responsible for delays in shipping or delivery that result from factors outside our control such as delay on shipper's part, inclement weather, acts of God, or any other shipping related issues.

Under any circumstance, Biba de Sousa is not responsible for incidental or consequential damages. 

TRACKING MY ORDER

Please check your tracking notification and click on the link to track your shipment.  

RETURNS

Due to the intimate nature of cosmetics,  all sales are final and Esthetic Underground, Inc./BIBA Los Angeles does not offer returns, with the exception of damaged shipped items or order processing errors. 

Products cannot be returned or exchanged due to Allergic Reaction. We sympathize with the occurrence of a true allergy and advise that the customer contacts a medical professional for thorough allergy testing to prevent future instances.

STOLEN PACKAGES

Esthetic Underground, Inc/Biba Los Angeles is not responsible for reimbursement if the package was successfully delivered to the correct address.  The responsibility for securing the delivery location is on the purchaser's part. Tracking number provides a timeline and delivery dates that are trackable, which provides purchaser with opportunity to ensure successful package receipt.

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