Shipping & Returns

 DOMESTIC SHIPPING AND HANDLING

United States (49 States only, excludes Hawaii, Alaska, Puerto Rico)

OPTION	1st ITEM	ADDITIONAL ITEMS
Standard Ground ( DOMESTIC Orders over $100.00) Estimated Arrival: 4-10 Business Days	Free	Free
Standard Ground Shipping Estimated Arrival:  4-10 Business Days	$4	$2/Ea.
Express Delivery Estimated Arrival:  3 Business Days	$20	NA

 

Alaska, Hawaii, Puerto Rico and US Territories

OPTION	1st ITEM	ADDITIONAL ITEMS
Standard Shipping Estimated Arrival:  4-10 Business Days	carrier rate	NA

 

INTERNATIONAL SHIPPING AND DELIVERY

 Countries outside of the USA

OPTION	1st ITEM	ADDITIONAL ITEMS
International Standard Shipping Estimated Arrival:  7-30 Business Days	Carrier Rate	NA
International Expedited Shipping Estimated Arrival: 7-14 Business Days	Carrier Rate	NA

 

Any refusal of delivery will result in the return to abandonment of the package.  

Biba de Sousa ships to multiple international destinations.  When shipping internationally, the destination country will require duties and taxes to be paid. The responsibility of the duty and tax charges lies in the hands of the end customer. All international shipments originating from Biba de Sousa Los Angeles default to “bill duties and taxes to recipient”.  Additional carrier fees may also apply depending on the particular countries regulations. 

DUTIES AND TAXES

Duties and Taxes are a tariff or tax imposed on goods when being transported across international borders. These fees must be paid before the package is fully delivered. Duties and Taxes will vary as product value, shipping cost, and destination country are all factors that determine the final cost of these fees.

Duties and Taxes are determined by the country the package is being delivered to. Each country has different valuation methods. Biba de Sousa Los Angeles is unable to offer quotes on duties and taxes due to this complexity. We recommend utilizing one of the many published duties and taxes calculators offered online.

PROCESSING TIME

Orders are typically packed and shipped out from our facility within 48 hours. 

Orders placed Friday after 12 noon through Sunday will ship out Monday.  We do not offer Saturday or Sunday delivery.  Express shipping 3 day delivery implies 3 BUSINESS days. If the delivery date falls on Saturday, it will in fact take place on Monday.

Biba de Sousa is not responsible for delays in shipping or delivery that result from factors outside our control such as delay on shipper's part, inclement weather, acts of God, or any other shipping related issues.

Under any circumstance, Biba de Sousa is not responsible for incidental or consequential damages. 

TRACKING MY ORDER

Please check your tracking notification and click on the link to track your shipment.  

RETURNS

Due to the intimate nature of cosmetics,  all sales are final and Esthetic Underground, Inc./BIBA Los Angeles does not offer returns, with the exception of damaged shipped items or order processing errors. 

Products cannot be returned or exchanged due to Allergic Reaction. We sympathize with the occurrence of a true allergy and advise that the customer contacts a medical professional for thorough allergy testing to prevent future instances.

STOLEN PACKAGES

Esthetic Underground, Inc/Biba Los Angeles is not responsible for reimbursement if the package was successfully delivered to the correct address.  The responsibility for securing the delivery location is on the purchaser's part. Tracking number provides a timeline and delivery dates that are trackable, which provides purchaser with opportunity to ensure successful package receipt.