Shipping & Returns

 

 DOMESTIC SHIPPING AND HANDLING

United States (49 States only, excludes Hawaii, Alaska, Puerto Rico)

 

Alaska, Hawaii, Puerto Rico and US Territories

 

INTERNATIONAL SHIPPING AND DELIVERY

 Countries outside of the USA

 

Any refusal of delivery will result in the return to abandonment of the package.  

Biba de Sousa ships to multiple international destinations.  When shipping internationally, the destination country will require duties and taxes to be paid. The responsibility of the duty and tax charges lies in the hands of the end customer. All international shipments originating from Biba de Sousa Los Angeles default to “bill duties and taxes to recipient”.  Additional carrier fees may also apply depending on the particular countries regulations. 

DUTIES AND TAXES

Duties and Taxes are a tariff or tax imposed on goods when being transported across international borders and are determined by the country the package is being delivered to. These fees must be paid before the package is fully delivered. Duties and Taxes will vary as product value, shipping cost, and destination country are all factors that determine the final cost of these fees. The customs duty & tax calculated real-time, are available at the checkout.

PROCESSING TIME

Orders are typically packed and shipped out from our facility within 48 hours. 

Orders placed Friday after 12 noon through Sunday will ship out Monday.  We do not offer Saturday or Sunday delivery.  Express shipping 3 day delivery implies 3 BUSINESS days. If the delivery date falls on Saturday, it will in fact take place on Monday.

Biba de Sousa is not responsible for delays in shipping or delivery that result from factors outside our control such as delay on shipper's part, inclement weather, acts of God, or any other shipping related issues.

Under any circumstance, Biba de Sousa is not responsible for incidental or consequential damages. 

TRACKING MY ORDER

Please check your tracking notification and click on the link to track your shipment.  

RETURN POLICY

We want you to love your purchased items, but understand that occasionally products do not work out. 

• All return requests must be within 10 days from the delivery date. 

• All returns are evaluated on an individual basis. Requests need to be emailed to hello@bibalosangeles.com.  

• All refunds are for store credit only.   

• Returned items must be unused and outer packaging intact..

• We monitor the number of returns made by customers, and repeated returns will be flagged and may, at our discretion, be denied if deemed suspicious. 

• Outbound shipping fees from the original order are not refundable.

• Returned items deemed unsellable, damaged, or altered in any way may not be accepted and may be returned to the customer. Biba de Sousa Los Angeles  reserves the right to reject the return of goods that are not returned under our policy. 

•  All international sales are final; no international returns or exchanges 

FINAL SALE

Items purchased with a promo code (excluding the sign-up code).  All items purchased during sales (eg.  Black Friday, Cyber Monday) and discounted items are final sale.  Orders that have been previously placed cannot be price matched during sale periods. 

INTERNATIONAL ORDERS

All sales are final; no international returns or exchanges

STOLEN PACKAGES

 

Esthetic Underground, Inc/Biba Los Angeles is not responsible for reimbursement if the package was successfully delivered to the correct address.  The responsibility for securing the delivery location is on the purchaser's part. Tracking number provides a timeline and delivery dates that are trackable, which provides purchasers with the opportunity to ensure successful package receipt.