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Shipping & Returns



Please read Esthetic Underground, Inc./ BIBA Los Angeles return policy carefully before purchasing.

Our online boutique store caters to a specific niche of skin care enthusiasts, who seek personalized high quality skin care product recommendation.  

In the effort to provide you with the best shopping experience, please CAREFULLY read our return policy below.

Customers are responsible for all import duties and taxes on all international orders.


We offer FREE SHIPPING FOR ORDERS OVER 100$ in the United States except for Hawaii, Alaska and Puerto Rico!



All sales are final

Due to the intimate nature of the cosmetic products, Esthetic Underground, Inc./BIBA Los Angeles does not offer returns, with the exception of damaged shipped items or order processing error. 

Products cannot be returned or exchanged due to Allergic Reaction. We sympathize with the occurrence of a true allergy and advise that the customer contacts medical professional for thorough allergy testing to prevent future instances. If you already experienced skin allergies, make sure that you don't purchase products that contain those allergens.  Please contact us for assistance prior to purchasing for more information on product ingredients.

Title and risk of loss shall transfer from Biba Los Angeles to purchaser upon deliver of the product to a common carrier.


All sales are final

Please note BIBA Los Angeles is not responsible for any taxes, customs, or duties that may be due to shipping internationally.

It is the customers responsibility to review carefully the terms of the import for your specific country.

We cannot ship personal consumer orders to many countries at this time, namely to THAILAND, SPAIN and TURKEY.

Benzoyl Peroxide Orders : Please review your country's import rules for this ingredient.


We currently do not offer sampling program - please sign up for our newsletter to stay abreast with the update regarding  future sampling options.